299bet is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use and protect your information.
299bet Privacy Commitment: We have never sold, rented or disclosed your personal data to any third party for marketing purposes without your explicit consent, and we never will. Your data belongs to you.
299bet ("we", "our platform") takes our responsibility to protect the privacy of every individual using our online gaming platform seriously. This Privacy Policy clearly and transparently explains how we collect, store, use and protect your personal information when you register and use 299bet's services.
This document applies to all users of the 299bet platform, including website visitors, registered members and former members whose accounts have been closed. By using our platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy us for a comprehensive overview of 299bet's commitment to its members.
If you have any questions about how we handle your personal data, the 299bet customer support team is available to assist you via the platform's live chat, available 24 hours a day, 7 days a week.
To provide a safe, secure, and quality service, 299bet collects your personal information through several means. The following are the categories of data we collect and the reasons for collection:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Identity verification (KYC) and legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications and transaction verification |
| Financial Information | Bank account number, bank name, digital wallet type | Processing of fund deposits and withdrawals |
| Verification Documents | Copy of identification card, bank statement, utility bill | KYC process and withdrawal verification |
When you use the 299bet platform, our systems automatically record certain technical information required for smooth and secure platform operations:
Note: 299bet does not collect your precise GPS location. We only record country and state based on your IP address for security and compliance purposes.
Every piece of information we collect has a specific and legitimate purpose. 299bet will not use your data for any purpose not stated in this document without obtaining your prior consent.
You may opt out of receiving marketing communications from 299bet at any time by contacting our support team. This choice will not affect important notifications related to your account and transactions.
299bet does not sell, rent or disclose your personal data to third parties for marketing purposes. However, in the course of operating the platform, we share data with the following categories of parties on a strict and limited basis:
We work with third-party service providers who help us operate the 299bet platform. These providers are only permitted to use your data for purposes specified in our integrated service agreements:
299bet may disclose your personal data to government authorities or law enforcement agencies where required by law, court order, or to protect the rights and safety of the platform and its users.
All third-party service providers we use are subject to strict data protection agreements and are required to safeguard your information to the same or higher security standards that we uphold.
Your data security is 299bet's top priority. We continuously invest in best-in-class security technology and procedures to keep your personal information protected at all times.
The security measures we implement include:
While we take all reasonable steps to protect your data, no system is truly 100% secure. In the event of a data breach that affects your information, we will notify you in a timely manner as required by law.
299bet uses cookies and similar tracking technologies to enhance the user experience, ensure session security and understand how our platform is used.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the 299bet platform. Essential cookies cannot be disabled as they are required for your account security.
As a 299bet member, you have certain rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
You have the right to request and obtain a copy of all personal data we hold about you.
You may request the correction of any inaccurate or incomplete personal data.
You may request the deletion of your personal data, subject to legal retention requirements.
You may object to the use of your data for specific purposes such as direct marketing.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data in certain circumstances provided for by law.
To exercise any of the above rights, please contact the 299bet customer support team. We will process your request within 30 working days. Certain rights may be subject to mandatory retention requirements under financial compliance laws.
299bet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
After the retention period expires, your data will be securely deleted or anonymized using safe, irreversible data deletion procedures.
The 299bet platform may contain links to third-party websites such as game providers or service partners. The 299bet Privacy Policy not applicable to those third-party websites.
We recommend reading the privacy policy of every third-party website you visit, as 299bet is not responsible for the privacy practices or content of those sites. Clicking any external link is entirely at your own risk and discretion.
299bet services are exclusively for individuals who are of age 18 and above. We do not intentionally collect or store personal data from minors.
If you find that an underage minor has registered or is using our platform, please contact us immediately. We will take the necessary steps to remove the account and associated data promptly upon verification.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. Visit the page Responsible Gaming us for more information.
299bet reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via email or in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this document will always reflect the latest version of our Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information.
Continued use of the 299bet platform following any amendment to the Privacy Policy constitutes your acceptance of the latest version of that Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 299bet Privacy & Data Protection team via:
We take every privacy complaint seriously. Each request will be reviewed by our dedicated data protection team and you will receive a clear, detailed response.
We do not merely comply with the law — we go further to ensure your data is truly safe in our hands.
All data transmitted between your device and 299bet servers is protected with 256-bit SSL encryption – the same technology used by the world's largest financial institutions and banks.
Member personal data is accessible only by authorised personnel with a legitimate need. All access is logged and audited regularly to ensure no misuse occurs.
The 299bet platform undergoes regular independent security testing by certified cybersecurity firms to identify and address any vulnerabilities before they can be exploited.
299bet strictly does not sell, rent or disclose your personal data to third-party advertisers or data brokers. Your data is used solely to operate and improve our services.
The 299bet security team monitors the platform 24/7 and has tested incident response procedures in place to ensure any security issues are addressed swiftly and effectively.
You have full control over your personal data. From access to deletion requests, 299bet makes it easy to exercise your privacy rights — no questions asked and at no extra charge.
Over 500,000 Malaysia members trust 299bet not only for the best gaming experience, but because we protect their privacy as we would our own.